What3Words App – Confirm your Exact Location in an Emergency

Just over 80% of emergency services in the UK now use what3words. You now have an opportunity to download the what3words app on their phones in case you need to call 999.

You can find a full list of those services that accept what3words here: https://what3words.com/news/emergency/three-words-for-a-faster-emergency-response. Your community could also use what3words to report incidents with organisations like National Grid, Network Rail and the Environmental Agency: https://what3words.com/report-incident-locations-efficiently.

The app is totally free to download and use, you can download it on iOS or Android here. I’ve attached a PDF here with some images and videos you could use for a social post or newsletter if interested!

How to use the what3words app | what3words

Find what3words addresses. Enter a place name or street address into the search bar at the top of the screen, and choose the correct result. Then switch to satellite mode and zoom in until you see the grid.

WCC October Cyber Scam Newsletter

October Cyber Scam Newsletter



Hello all,

Welcome to the October Cyber Scam Newsletter, in this months edition we’re raising awareness of Test and Trace scams remaining a threat and an alert reminder that residents should remain vigilant of fraudsters posing as people from the NHS Test and Trace programme. As well as this recent reporting to Action Fraud of a courier fraud scam, with victims having lost almost £419,000, reports Action Fraud has received about fake emails purporting to be from HM Courts & Tribunal Service and to watch out for HMRC tax refund scams.

A PDF and JPG version of the update are linked. A copy of the update is also available on our website.

Many thanks,
Abbey and Joe.



ALERT REMINDER: Test and Trace scams remain a threat

Residents should remain vigilant after being alerted to new reports of fraudsters posing as people from the NHS Test and Trace programme, launched to help control the COVID-19 virus.

There are concerns that the system is being targeted by scammers, who are pretending to be contact tracers in a bid to trick people into parting with their personal information.

People will be alerted by the NHS Test and Trace service if they have been in close contact with someone who has tested positive for coronavirus.

Contact tracers will:

  • call from 0300 013 5000
  • send text messages from ‘NHS’ · ask people to sign into the NHS test and trace contact-tracing website
  • ask for full name and date of birth to confirm identity, and postcode to offer support while self-isolating
  • ask about the coronavirus symptoms
  • ask people to provide the name, telephone number and/or email address of anyone they have had close contact with in the two days prior to symptoms starting (as with your own details these will be held in strict confidence and will be kept and used only in line with data protection laws)
  • ask if anyone they have been in contact with is under 18 or lives outside of England

They will not ask:

  • for bank details, or payments
  • for details of any other accounts, such as social media
  • set up a password or PIN number over the phone
  • to call a premium rate number, such as those starting 09 or 087

Find out more about the NHS Test and Trace service by visiting – https://www.nhs.uk/conditions/coronavirus-covid19/testing-and-tracing/nhs-test-and-trace-if-youve-been-in-contact-with-a-person-who-has-coronavirus/

If you have been a victim of fraud or cybercrime, please report it to Action Fraud at action.fraud.police.uk or by calling 0300 123 2040.


Read More



Victims of a courier fraud scam have lost almost £419,000

Courier fraud is when criminals call people impersonating banks or the police in order to convince them to hand over their cash, bank cards, or high value items, to a courier that’s been sent to their home. Recent reporting to Action Fraud has highlighted that an increasingly popular tactic is for criminals to instruct the unsuspecting victim to purchase high value items such as gold coins and gold bullion. In the last three months, Action Fraud has received 13 reports relating to this particular M.O, with losses totalling almost £419,000.


  • Your bank or the police will never call you to ask you to verify your personal details or PIN by phone or offer to pick up your card by courier. Hang up, wait a few minutes and call your bank on a number you know to be genuine, such as the one on the back of your card
  • Your bank or the police will not contact you out of the blue to participate in an investigation in which you need to withdraw money from your bank or to purchase high value goods, such as gold bullion.
  • Your bank will never send a courier to your home to collect your card, PIN, or other valuables, therefore any requests to do so are a scam.



Fake penalty charge emails reported over 1,000 in 24 hours

Action Fraud has received more than 1,400 reports about fake emails purporting to be from HM Courts & Tribunal Service. The emails state that the recipient has been issued a penalty charge for “the use of a vehicle on a road in the charging area which a charging scheme applies without payment of the appropriate charge.” The link provided in the emails lead to genuine-looking phishing websites that are designed to steal personal and financial information.


  • Your bank, or any other official organisation, won’t ask you to share personal information over email or text. If you need to check that it’s a genuine message, call them directly.
  • Spotted a suspicious email? Forward it to the Suspicious Email Reporting Service (SERS) – report@phishing.gov.uk



Watch out for HMRC tax refund scams

Action Fraud are aware of scammers claiming to be from HMRC offering financial support as a result of coronavirus.


  • Don’t click on the links or attachments in suspicious emails, and never respond to messages that ask for your personal or financial details, including requests to send images that prove your identity.
  • HMRC will never text, email or phone you to ask for bank details, PINs or passwords.






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Warwickshire Wildlife Trust – Free Course for Unemployed

Warwickshire Wildlife Trust is running a free course for people unemployed looking to upskill and return to work. Details below and attached in case it’s of any use to any of your service users.

Who’s it for?

Anyone over 18, currently unemployed and aiming to return to work, education or training who’d like to try something new or is in need of a boost!


A free 8 week (one day/week) course including:

  • An introduction to woodland management/conservation using hand tools such as loppers;
  • Bushcraft fire lighting using traditional methods and natural tinders;
  • Woodland crafts using hand tools such as bow saws, bushcraft knives and natural materials.

Embedded within the course, we work on and develop the soft skills required in the work place or education (eg team work, personal risk assessing, following guidelines, time keeping etc).


Hams Hall Environmental Studies Centre, Coleshill


The course begins on Friday 16th October for 8 consecutive Fridays, 11am – 3pm

Additional info…

Course registration prior to commencement is essential.

Hot drinks provided including cups however participants are welcome to bring their own mug from home.

Participants should bring their own lunch and snacks and dress for the weather – all sessions will be outdoors and only cancelled if it is unsafe (eg high winds)

Covid-19 safe handwashing facilities available; participants should bring their own hand sanitiser.

Toilets are available.

Free parking is available on Church Lane (B46 1GA via Lea Marston)

For more information contact

Rosie Charter rosie.charter@wkwt.org.uk 07796 380 771

WRCC Energy – Oil syndicate Saving Money for County Residents

WRCC Energy – Oil syndicate saving MONEY for county residents

WRCC is a registered charity supporting residents in Warwickshire. It runs an oil syndicate helping people who are off the mains gas supply network obtain very competitive prices on their heating oil. As winter approaches it hopes to reach as many residents as possible for them to consider becoming a member of the syndicate and benefit from the consistently lower prices achieved.

Becoming a member is easy and free of charge. Orders are placed monthly either online or over the phone. WRCC Energy deals with the negotiations, which removes the hassle from members. The syndicate has been running since 2012 and has an excellent track record for securing cheaper than average quoted prices.

The website offers further information about the syndicate and membership. Should you have any queries about the syndicate please contact Sharn on 01789 472619 or via email energy@wrccrural.org.uk.

Recreation Ground – Vehicle Access Gates

Residents may be aware that there have been several incidents of anti-social behaviour, criminal damage, theft and burglary on the recreation ground during the Summer. The Parish Council received advice from the Police leading Councillors to close the vehicle access gates as an emergency measure.

The Council met on Monday 24th August 2020 and received representations from the Allotments Association and local residents before resolving that the vehicle gates will remain open from 6am to 6pm, Monday to Friday, during term time. They will remain locked at all other times. The Council will review the situation at future Council meetings.

The pedestrian gate adjacent to the large vehicle gate will remain unlocked at all times.

The majority of visitors using the car park after 6pm are not residents, but Councillors regret any inconvenience to the small number of Shustoke residents who might wish to park at the Recreation Ground outside the gate-opening times.


Extra-Ordinary Meeting of the Parish Council to be held 7.30pm, Monday 24th August 2020, Shustoke Village Hall

An Extra-Ordinary Meeting of the Parish Council will be held at 7.30pm, Monday 24th August 2020, at Shustoke Village Hall.

Amongst other things, the Council will be discussing and deciding upon security arrangements of the Recreation Ground, including the times that the entrance gates will be locked.

Social distancing will be enforced and a maximum number of attendees imposed if necessary. FACE MASKS WILL BE REQUIRED.

The meeting agenda can be found using the below link:-

SPC – Extra-Ordinary Council Meeting 240820 – Agenda (2)

Shustoke Village Defibrillator

Shustoke Parish Council is looking at the possibility of a defibrillator being installed in the telephone kiosk at the Village Green. Updates will be provided as progress is being made.

There is a defibrillator currently held inside The Plough, funded by The Plough and Shustoke Farm Barns, but access to this is dependent on the presence of staff at The Plough.